Return Policy

Last Updated:

Overview

At Labelnyluxuryor, we are committed to delivering high-quality business card printing services. Due to the custom nature of printed products, returns and refunds are handled on a case-by-case basis.

Defective or Damaged Orders

If you receive business cards with printing defects, damage, or errors caused by us, please contact us within 7 days of delivery. We will:

• Review your claim and request photos of the issue
• Provide a replacement order at no additional cost if the defect is confirmed
• Offer a full refund if a replacement cannot be provided

Customer Error

If an error in your business card order is due to incorrect information provided by you, including:

• Incorrect design files or specifications
• Wrong contact information or content
• Incorrect shipping address

We will work with you to reprint the order, but you will be responsible for the cost of the replacement order.

Order Cancellation

You may cancel your business card printing order within 24 hours of placement for a full refund, provided production has not begun. Once production has started, cancellation may not be possible, and refunds will be evaluated on a case-by-case basis.

Return Process

To initiate a return or claim:

1. Contact us via email or phone within 7 days of delivery
2. Provide your order number and detailed description of the issue
3. Include photographs clearly showing any defects or problems
4. Our team will review your claim and respond within 2-3 business days

Refund Processing

If a refund is approved, it will be processed to the original payment method within 5-10 business days. Refunds do not include original shipping costs unless the error was caused by us.

Non-Returnable Items

The following circumstances do not qualify for returns or refunds:

• Orders where the customer is satisfied with the quality but changes their mind
• Minor color variations that fall within acceptable printing tolerances
• Damages caused by customer handling or shipping after delivery
• Orders modified or approved by the customer after proof review

Shipping for Returns

If we request return of defective items, we will provide prepaid return shipping labels. Do not return items without prior authorization from our customer service team.

Quality Standards

We maintain strict quality control standards for all business card printing. If you have concerns about the quality of your order, please contact us immediately so we can address the issue promptly.

Contact Information

For questions about returns or to initiate a return request, please contact us:

Labelnyluxuryor
117 9th St N, Great Falls, MT 59401, United States
Phone: +18009951555
Email: info@labelnyluxuryor.world

← Back to Home